Have a question about the Northwell Health Store? You'll find answers to our most common questions below.
Ordering
How do I place an order?
This store is for department orders only. Browse the store, select your items, and choose your size or options. A purchase order (PO) or p-card is required — visit our Ordering Guide for step-by-step instructions.
Can men's and women's styles be combined for bulk pricing?
Yes! Men's and women's styles can be combined when calculating bulk pricing tiers. You do not need to order a single style to qualify — your total quantity across both styles counts toward your pricing level.
Are mockups or proofs available before ordering?
Items currently listed on the site have pre-approved layouts — no proof is required. For new or custom items not available on the site, mockups and proofs will be prepared before production begins.
What if an item I need isn't listed on the site?
We'd love to hear your suggestions! Custom requests require Brand Team approval prior to production. Contact us to get started or to share your ideas.
Shipping & Delivery
Where can I ship my order?
Orders can be shipped to any valid street address. We are unable to ship to PO boxes. Please double-check your shipping address at checkout to ensure accurate delivery.
Personalization
Can I add my department name to an item?
Yes! Select items are available with personalization, allowing you to add your department name directly to the garment. Products that support personalization will indicate this on the product page.
How much does personalization cost?
Personalization pricing is listed directly on the product page and varies based on your order quantity — the more you order, the lower the per-item cost. The product page will show you the combined price (garment + personalization) for each quantity tier.
Returns & Issues
Can I return or exchange an item?
Due to the custom nature of our products, we are unable to accept returns or exchanges except in cases of damaged or defective items. Please review your size and selections carefully before placing your order.
Other Questions
Who do I contact for help?
For order questions, product inquiries, or anything else, reach us at nwhealthsupport@obriencorp.com or use our Contact Us form and a member of our team will get back to you as soon as possible.